Senior Client Account Manager - Birmingham Business Park
£28,000 - £32,000 + Bonus, Pension, Gym Membership, Healthcare, Life Assurance, Free parking
About your employer:
Bespoke Recruitment are delighted to be partnering a forwarding thinking, market leading organisation who are enjoying a period of significant growth. This role will play a pivotal role in ensuring they continue to grow at an impressive rate. They operate on a Global scale and offer their expanding client base a broad portfolio of business services. As a result of an ever-increasing demand for their services hey have created a position for an experienced Senior Client Account Manager to work with the wider team of Account Managers to ensure the service they offer their increasing client base is nothing short of World Class!!
As the Senior Client Account Manager your role will involve:
Your key focus will be to make a positive contribution to sustaining and growing the business to achieve ambitious long-term goals. You will be right at the forefront of the client relationship cycle, delivering over and above all expectations. Specific tasks will include:
- Act as the first line contact for your portfolio of clients and their employees
- Build, maintain and develop, long term relationships
- Ensure the delivery of the customer solutions according to their needs and objectives
- Identify any operational inefficiencies, providing recommendations to improve and streamline processes
- Manage the onboarding cycle for your clients and their employees
- Provide support, training and guidance to other Account Managers
- Work with your clients to reach successful resolutions to all queries in a timely manner
- Support various business cycles such as payroll and billing to ensure commercial targets are met
- Maintain the internal database systems with accurate and logical data
- Identify new business opportunities within your client portfolio to achieve growth targets
- Provide Senior Management with various periodic KPI reports
What are they looking for in you?
This is a great opportunity for a highly passionate, experience Account Manager, who takes great pride in delivering over and above expectation. You will need to be able to bring demonstrable experience of building, maintaining and developing strong relationships and have a very proactive and highly self-motivated personality. Our client is interested in speaking with Business Degree candidates who have significant experience of delivering great service, ideally within a business consultancy environment. Previous experience of working in a very compliance led environment (such as banking or Insurance) would be ideal. Due to the global nature of our clients’ customers a second language would be highly desirable.
What's the benefits on offer?
In addition to an attractive salary our client is offering a great range of benefits that include Bonus, Free Gym Membership, Pension Scheme, Healthcare, Free parking and Life Assurance. The team have worked hard to create an environment that is supportive and one in which they truly invest in their greatest asset...their people! This is a challenging environment where those in authority will question your activities but it's also a "No Blame" culture where you will be encouraged to speak up and actively contribute to the continual development and therefore success of the business. The business promotes a relaxed but professional culture and one where employees are not to chained to their desks 24/7 but have a great work/life balance.
If your personality traits include being inquisitive, positive attitude, honest approach, driven/determined, then this environment will suit you.
This is a fantastic opportunity to join a socially minded organisation who have the right idea when it comes to getting the best from their employees.
Sound appealing?.......Then please do not hesitate to send across your application. Alternatively of there is anything else we can share with you to help you make your decision as to whether to apply or not please do not hesitate to ask.
Bespoke Recruitment Solutions Ltd operates as an employment business and employment agency for the provision of temporary and permanent vacancies