Onboarding Assistant - Solihull

£20,000 - £25,000 + Bonus + Gym Membership - Business Services - Sales
Ref: 38 Date Posted: Monday 13 Jan 2020
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Onboarding Assistant

Birmingham

£20,000 - £25,000 + Bonus, Pension, Gym Membership, Healthcare, Life Assurance, Free parking

Ok, so you’re probably wondering what an Onboarding Assistant is, I know I was. It's not a role where you’ll be welcoming passengers aboard the latest cruise liner, although I am sure that would be fun. The role of Onboarding Assistant will focus on offering support to our clients’ Account Management team in welcoming new clients to their portfolio, ensuring that their onboarding process is a smooth and enjoyable one. Look at it as a kind of Trainee Account Management role, our client envisages the successful person progressing to be an integral part of their Account Management team.

About our client

Our client offers their services to a broad range of clients across the International and UK markets. Priding themselves on the delivery of exceptional service, the role of onboarding assistant is pivotal to ensuring that their client base continues to grow with the same focus on service delivery. You will be joining a small but growing team of employees who really have a very strong “team” ethic and a collaborative approach to achieving growth.

As the Onboarding Assistant your role will involve:

Your key focus will be to ensure the smooth, efficient and timely onboarding process for all new partners, ensuring a “world-class” service at all times. Typically you can expect to:

  • Manage all onboarding processes and administration in line with company guidelines
  • Ongoing management of client files, ensuring that all essential timelines are met and that any documentation complies with relevant legislation
  • Liaise with all relevant external parties to ensure the appropriate documents are held on file and chasing up such documentation where applicable
  • Escalation of any queries to the appropriate parties
  • Support the Senior Client Account Manager with their day to day tasks
  • Liaise with internal teams to help establish and maintain strong customer/client relationships
  • Support the wider team in ongoing project work

What are they looking for in you?

Our client has great things planned for you in the role, they are most definitely looking to invest time in you to ensure you become an integral part of their Account Management team. In return, they would welcome applications from individuals with a strong customer service background (it really is at the top of their desires list). Your exceptional interpersonal and communication skills will be put to great use here. “Engagement” is a keyword here, you will need to be able to demonstrate where you have previously gone that extra mile to build a strong rapport with customers. Previous experience in managing external contracts and liaising with suppliers would be advantageous. Attractive personal attributes include positivity, openness, honesty and a real “can do” attitude.

What can you expect:

In addition to an attractive salary, our client is offering a great range of benefits that include Bonus, Free Gym Membership, Pension Scheme, Healthcare, Free parking and Life Assurance. The team have worked hard to create an environment that is supportive and one in which they truly invest in their greatest asset...their people! This is a challenging environment where those in authority will question your activities but it's also a "No Blame" culture where you will be encouraged to speak up and actively contribute to the continual development and therefore success of the business. Likewise, our client is looking to invest time and knowledge for the successful candidate and a supportive framework to help you achieve your goals.

Sound appealing?....... Then please do not hesitate to send across your application. Alternatively, if there is anything else we can share with you to help you make your decision as to whether to apply or not please do not hesitate to ask.

Bespoke Recruitment Solutions Ltd operates as an employment business and employment agency for the provision of temporary and permanent vacancies