IT Support Technician/Engineer – Nuneaton
£22,000 - 25,000 + PMC + Pension + Bonus + 28 days Holiday (+ Bank Holidays)
We are working with a client who has a great “Employee-centric” culture. Due to some restructuring of responsibilities they now require an experienced IT professional to take on this stand-alone role within their Nuneaton site. Although you’ll have the support of a centralised IT function in the Group’s HQ, all aspects of service delivery, ticket management and problem management will fall within your local remit.
With direct responsibility for the local site of approx 30 employees, your key tasks will include:
- Processing of incidents, requests and development of solutions to facilitate the execution of operational tasks to ensure the delivery of an efficient IT service to the business.
- Track, measure and resolve any incidents raised to a satisfactory conclusion to fulfil internal stakeholder requirements.
- Develop and maintain standard operating procedures including the management of external parties and IT service providers.
- Ensure all activities meet compliance standards and that service levels are maintained at all times.
- Wifi, VPN and Firewall Management
- Management of the mobile and desk phone administration
- Jira and Source code repository management and administration
To be considered for this opportunity our client is looking for the following experience/attributes:
- A min of 3 – 5 years experience of working in IT operations (ideally within an R & D environment)
- Experience in service delivery in Global organisations
- Strong technical and architectural expert knowledge
- Knowledge of IT Service management frameworks (for example – ITIL)
- Basic understanding of IT Information Security Management based ISO 27000 series
- Experience in leading (Virtual) project-teams
This is a great opportunity for an experienced IT professional seeking a role within a supportive organisation, where you’ll be expected to take on significant local responsibility. In addition to your base salary, you’ll be entitled to a range of excellent benefits that include a contributory pension, private medical care, discretionary bonus and a much better than average holiday entitlement (28 days + all bank holidays).
Please apply by sending across your CV or if you wish to know more before you apply, don’t hesitate to drop us a call.
Bespoke Recruitment Solutions Ltd operates as an employment business and employment agency for the provision of temporary and permanent vacancies